My campaign emails aren't sending
If a pitch bont campaign is live but no emails are going out, it's almost always something on bont's side — get us on it rather than digging through DNS.
This is on bont
pitch bont runs on bont-managed sending infrastructure. If a campaign is live but no touches are going out, the cause is almost always something we own — a sender connection state, throttling we applied, a routing issue. It's not a domain configuration you need to fix.
Two quick things you can check first
- Campaign status — open the campaign and make sure it's Live, not Paused or Draft. Sometimes the campaign was paused after a reply spike and never resumed.
- Are there any active leads left? — on the campaign page, look at the per-lead activity table. If every lead is Done, Blacklisted or already on another active campaign, there's nothing more to send.
If those check out, don't dig deeper — write to us.
What to send us
Email support@bont.ai with:
- The campaign URL (or campaign name plus workspace).
- One lead in the campaign that you'd expect to have received a touch but hasn't.
- When you last saw sends from this campaign (if it used to work).
Sending issues are high-priority for us. We'll come back with what's happening and an ETA on the fix — and we'll usually have it resolved before you'd have finished a DNS check.