Common Questions and Troubleshooting

Articles in Common Questions and Troubleshooting.

• I can't log in and MFA problems
  Step through the most common reasons login fails — wrong password, unverified email, MFA device lost, browser blocking cookies — and how to resolve each.
• My email verification link expired
  Request a fresh confirmation link if the original one timed out.
• My workspace invite link doesn't work
  Invitation links can expire, get revoked, or land on the wrong account. Common fixes.
• My CRM data isn't syncing or looks wrong
  Most CRM sync problems map to one of a handful of causes. Read the symptom, apply the fix.
• Deals or contacts are missing or duplicated
  Why records disappear, multiply, or get into the wrong owner — and how to clean them up.
• I was charged incorrectly and other billing questions
  Where to look first on the billing page, and how to escalate when the invoice and your records don't agree.
• My campaign emails aren't sending
  If a pitch bont campaign is live but no emails are going out, it's almost always something on bont's side — get us on it rather than digging through DNS.
• My emails are going to spam
  Deliverability for pitch bont sends runs on bont's sending infrastructure — if your touches are landing in spam, get us on the case rather than chasing it yourself.
• I don't see a feature my teammate sees
  Different views in bont aren't randomness — they reflect role, app enablement, feature flags or workspace plan.
• Slack or Teams notifications stopped working
  Most of the time the OAuth token to the channel expired. Reconnect from the Workflows and Notifications page.
• I'm seeing an Integration Error page
  What the Integration Error page means, what likely broke, and how to clear it.
• My forecast numbers don't match my CRM
  Forecast and pipeline numbers in bont can legitimately differ from the CRM. Here's what each side measures and why they diverge.
• How to report a bug or contact support
  The fastest way to get help — and the information to include so support can actually fix it on the first reply.