Common Questions and Troubleshooting
Articles in Common Questions and Troubleshooting.
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I can't log in and MFA problemsStep through the most common reasons login fails — wrong password, unverified email, MFA device lost, browser blocking cookies — and how to resolve each.
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My email verification link expiredRequest a fresh confirmation link if the original one timed out.
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My workspace invite link doesn't workInvitation links can expire, get revoked, or land on the wrong account. Common fixes.
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My CRM data isn't syncing or looks wrongMost CRM sync problems map to one of a handful of causes. Read the symptom, apply the fix.
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Deals or contacts are missing or duplicatedWhy records disappear, multiply, or get into the wrong owner — and how to clean them up.
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I was charged incorrectly and other billing questionsWhere to look first on the billing page, and how to escalate when the invoice and your records don't agree.
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My campaign emails aren't sendingIf a pitch bont campaign is live but no emails are going out, it's almost always something on bont's side — get us on it rather than digging through DNS.
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My emails are going to spamDeliverability for pitch bont sends runs on bont's sending infrastructure — if your touches are landing in spam, get us on the case rather than chasing it yourself.
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I don't see a feature my teammate seesDifferent views in bont aren't randomness — they reflect role, app enablement, feature flags or workspace plan.
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Slack or Teams notifications stopped workingMost of the time the OAuth token to the channel expired. Reconnect from the Workflows and Notifications page.
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I'm seeing an Integration Error pageWhat the Integration Error page means, what likely broke, and how to clear it.
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My forecast numbers don't match my CRMForecast and pipeline numbers in bont can legitimately differ from the CRM. Here's what each side measures and why they diverge.
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How to report a bug or contact supportThe fastest way to get help — and the information to include so support can actually fix it on the first reply.