How to report a bug or contact support
The fastest way to get help — and the information to include so support can actually fix it on the first reply.
Two paths
- In-app chat — the support widget in the bottom-right of every app page. Fastest path for live questions during business hours.
- Email — support@bont.ai. Use when you have screenshots, multiple files, or want a written paper trail.
Information that helps
The first reply is faster when the message already has:
- Workspace name — and which app the issue is in.
- What you expected vs. what happened.
- Steps to reproduce — exact URLs you visited, buttons you clicked.
- Screenshots — annotated if possible.
- Browser and OS — Chrome 120 on macOS 14, etc.
- Timestamp — when you saw the issue. Useful for log lookup.
Severity
- Blocker ("I can't log in", "my campaign sent to the wrong list") — call it out at the top of the message. We treat these as urgent.
- Bug — annoying but doesn't stop work.
- Question / how-to — non-urgent; we'll get to it in normal business hours.
Privacy
Don't paste customer data in a support ticket beyond what's strictly necessary. We can usually look records up by ID without you sharing the underlying values.
Status
System-wide issues show up on the bont status page (linked in the footer). Check there first if "everything is broken" — it might already be on our radar.