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Resetting a forgotten password

Recover access to your bont sos. account when you've forgotten the password — request a reset code, enter it, set a new password.

If you've forgotten the password to your bont sos. account, you can request a reset code from the Login page. Entering the code takes you straight to a "set a new password" form — no support ticket needed.

Step 1 · Open the reset request page

On the Login tab, click the Forgot password? link below the form. It opens a small reset-request screen.

Forgot password screen with a single email field and a Send button
The reset request just needs the email you registered with.

Step 2 · Submit the email you registered with

Type the address tied to your account and click Send. The page swaps to a Check your email screen with a six-digit code entry. The same screen shows whether the address exists or not — that's on purpose, to avoid leaking which addresses have accounts.

Check your email screen with a six-digit code entry after submitting the reset request
Enter the reset code from your inbox here — it submits itself once the sixth digit is in.

Step 3 · Enter the reset code from your inbox

Within a minute or two, an email titled [bont] Password Reset arrives. It contains a 6-digit code that stays valid for 24 hours. Type it into the code-entry screen — once it's accepted, you're forwarded to the new-password form. Alternatively, the link at the bottom of the email opens the app and confirms the code for you.

Step 4 · Set a new password

Enter a new password (at least 12 characters) and confirm it. Click Confirm. You're signed in immediately with the new password.

Reset password form with two new password fields and a Confirm button
The new password must be at least 12 characters and the two fields must match.

Troubleshooting

The reset email never arrived

  • Check spam and junk folders.
  • Confirm the email address spelling — the reset response is intentionally generic, so a typo silently produces no email. Use Use a different email on the code-entry screen to go back and correct it.
  • Request a new code with Resend code — available again after a 60-second cooldown — and use the code from the newest email.
  • Ask IT to allow mail from mail.bont.ai if corporate filtering blocks it.

The code is rejected as invalid or expired

Reset codes are valid for 24 hours. Request a new one with Resend code on the code-entry screen, or start over from the Login → Forgot password? screen.

I don't have access to that inbox anymore

Ask a workspace admin to invite you to a fresh account at your new address, or contact support so we can migrate ownership. Self-service reset always requires inbox access.

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