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Resetting a forgotten password

Recover access to your bont sos. account when you've forgotten the password — request a reset email, click the link, set a new password.

If you've forgotten the password to your bont sos. account, you can request a reset link from the Login page. The link gets you straight to a "set a new password" form — no support ticket needed.

Step 1 · Open the reset request page

On the Login tab, click the Forgot password? link below the form. It opens a small reset-request screen.

Forgot password screen with a single email field and a Send button
The reset request just needs the email you registered with.

Step 2 · Submit the email you registered with

Type the address tied to your account and click Send. bont confirms with a "Check your email" alert. The same response shows whether the address exists or not — that's on purpose, to avoid leaking which addresses have accounts.

Confirmation alert after submitting the reset request asking the user to check their email
Same response shown regardless of whether the address has a bont account.

Step 3 · Open the reset link from your inbox

Within a minute or two, an email titled [bont] Reset your password arrives. Click the link inside. It signs the verification in for you automatically and forwards to the new-password form.

Step 4 · Set a new password

Enter a new password (at least 12 characters) and confirm it. Click Confirm. You're signed in immediately with the new password.

Reset password form with two new password fields and a Confirm button
The new password must be at least 12 characters and the two fields must match.

Troubleshooting

The reset email never arrived

  • Check spam and junk folders.
  • Confirm the email address spelling — the reset response is intentionally generic, so a typo silently produces no email.
  • Wait a minute then request a new link. The most recent link is always the only valid one.
  • Ask IT to allow mail from mail.bont.ai if corporate filtering blocks it.

The reset link says it expired

Reset links are time-limited. Request a new one from the Login → Forgot password? screen — the new link replaces the old one immediately.

I don't have access to that inbox anymore

Ask a workspace admin to invite you to a fresh account at your new address, or contact support so we can migrate ownership. Self-service reset always requires inbox access.

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