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Connecting Klang

Connect Klang so completed meeting transcripts are attached automatically as note activities to matching CRM records.

The Klang integration brings completed meeting transcripts into base bont. When bont can match a Klang conversation to CRM records, it creates a Meeting transcript note on the contact, the contact's company and their open deals.

Before you start

  • Admin access to the bont workspace.
  • Permission to authorise the relevant Klang workspace.
  • Pop-ups allowed for the bont domain.

Connect Klang

  1. Open Settings → Integrations and select Klang.
  2. Choose Connect with Klang.
  3. Sign in to Klang in the new tab or window and approve access for bont.
  4. Return to bont and confirm that the integration is connected.

Configure the webhook when shown

Some Klang connections also display webhook setup. In Klang, open Settings → Developers → Webhooks, add the endpoint URL shown by bont and subscribe it to conversation.ready. Paste the signing secret generated by Klang back into bont and save.

How matching works

Once a conversation is ready, bont processes its participants and attaches the transcript to the CRM records it can match. If a transcript is missing, first check that the participant exists as a contact with the correct email and that the Klang connection and webhook are still active.

Troubleshooting

  • No authorization window — allow pop-ups for bont and choose Connect again.
  • No webhook URL — reconnect Klang; the URL appears after the connection is fully set up.
  • No note on a deal — bont attaches the note only to matching open deals.

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